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Are you actually surprised when you receive good customer service? I know I am. Great customer service is usually just a matter of good manners – things we learned in Kindergarten.  That’s a start – 80% of the battle. But there’s more.  Is there a system of great customer care at your business? Is it defined, tested and consistent? How do you great people? How do you thank people? How do you serve people?


  • Don’t just satisfy customers, delight them!
  • Create memorable experiences for your customers
  • Teach your team to be a magnet for good customers
  • Inspire your customers to become your best salespeople
  • Build a successful system of great customer care